Which of the following is the most appropriate media for a manager advising employees of a revision to the company's bonus structure?
A. E-mail to all those affected.
B. Telephone call to each.
C. Posting an announcement near the office coffee machine.
D. Face-to-face meeting.
E. Personal note to each.
D. Face-to-face meeting.
A rich medium like a face-to-face meeting is more effective with nonroutine situations. This provides an opportunity for feedback and prevents information oversimplification in which the receiver does not get enough information.
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