Addressed envelopes should be placed over each transcribed letter and its accompanying enclosures to separate each item from the other in the FOR SIGNATURE file
Indicate whether the statement is true or false.
T
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Which of the following is classified as an internal bad-news announcement?
A) writing to refuse a request to address a national convention B) writing to refuse a small favor requested by a colleague C) informing a customer that you will not provide an adjustment D) notifying all department heads of an immediate budget freeze E) writing to deny a customer additional credit
Customer ____________________ refers to an organization's relationship with its customers: meeting their expectations, listening to their statements, and solving their problems.
Fill in the blank(s) with the appropriate word(s).
________ and ________ are both reported on a Schedule B
Fill in the blank(s) with the appropriate word(s).
An investor has the opportunity to buy a $10,000 government bond which is guaranteed to yield 6.5% interest in one year's time
The investor decides to make the investment as there is a net difference between the absolute cost and benefit. Which of the following is NOT a reason that the investor's decision may be flawed? A) It does not consider the current market interest rate. B) It does not consider the fact that though costs are incurred today, the benefits occur in one year's time. C) It does not consider the value of the $10,000 in one year's time if invested elsewhere. D) It does not consider whether the $10,000 will be needed elsewhere.