Answer the following statements true (T) or false (F)
1. The equation Qe = Qed – Qee demonstrates that quality experienced is the difference between what is promised by the marketing team and what is expected by the guest.
2. One of the top ten guest complaints listed by Leonard Berry is employees who text instead of paying attention to the customer or chat with each other while the customer waits.
3. One of the top ten guest complaints listed by Leonard Berry is inadequate communication after problems arise.
4. Intangible costs, such as the time spent by a customer at a restaurant, are not part of the cost and value equation.
1. False
2. True
3. True
4. False
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In the AIDA plan for sales letters, AIDA stands for
A) attention, interest, desire, and action. B) action, interest, direct benefits, and attention. C) action, information, desire, and acknowledgement. D) awareness, information, data, and alertness. E) added interest, desired action.
The service sector makes up approximately what percentage of all jobs in the United States?
A) 12% B) 40% C) 66% D) 85% E) 94%
On July 1, Shady Creek Resort borrowed $250,000 cash by signing a 10-year, 8% installment note requiring equal payments each June 30 of $37,258. What is the journal entry to record the first annual payment?
A. Debit Interest Expense $20,000; credit Cash $20,000. B. Debit Interest Expense $37,258; credit Cash $37,258. C. Debit Interest Expense $20,000; debit Notes Payable $17,258; credit Cash $37,258. D. Debit Interest Expense $20,000; debit Interest Payable $17,258; credit Cash $37,258. E. Debit Cash $250,000; debit Interest Expense $37,258; credit Notes Payable $287,258.
Buddy and Hazel are ages 72 and 71, respectively, and file a joint return. If they have itemized deductions of $25,100 for 2019, theyshouldnotclaim the standard deduction.
Answer the following statement true (T) or false (F)