_______ in customer service refers to making the product or service available when and where the customer wants it.
a. Comfort
b. Delivery
c. Convenience
d. Time
c. Convenience
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“Can we find the right number and types of employees if we recruit locally?” Is the first question an organization should ask when considering expanding the ______ of recruiting efforts.
A. intensity B. timing C. reality D. reach
With the improvement in the technology and understanding of discounting techniques, both the net present value (NPV) technique and internal rate of return (IRR) technique used in capital budgeting analyses have become more popular because these techniques provide decisions that help the firm to _____.
A. minimize its overall payback period B. maximize it required rate of return C. maximize its value D. minimize the number of multiple IRRs computed for every project E. maximize the initial capital investment
When the goal of a presentation is to persuade the audience, use direct order for the message
a. True b. False Indicate whether the statement is true or false
Rachel is preparing to present a new strategy to her company's board of directors. She is debating whether to use a face-to-face conversation, e-mail, a power-point presentation, or telephone call. Her decision involves selecting
a. the decoder. b. a feedback method. c. a medium. d. the receiver. e. the level of noise.