Prime Products, Inc found out that it was going to take three weeks to ship the comforter Margaret ordered instead of the seven days it had originally promised her. Prime Products must cancel Margaret's order and notify her that it can deliver within three weeks if she wants to reorder
a. True
b. False
Indicate whether the statement is true or false
False
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The objective and subjective attributes of a brand that consumers use to compare different products and brands are referred to as
A. the consideration set. B. information sources. C. antecedent states. D. evaluative criteria. E. temporal states.
The SCOR model ______.
a. has 42 key indicators b. uses metrics organized in a hierarchical structure c. was developed during World War II d. was originally used by Henry Ford
______ aspects of psychological contracts emphasize broad, long-term, socioemotional obligations, such as commitment and loyalty.
A. Transactional B. Cultural C. Relational D. Global
If the average number of customers served per hour is five, then the probability that the service exceeds 21 min for any customer is ______.
A. 74.1% B. 54.9% C. 36.8% D. 17.4%