The ratio of visitors who buy a product from a website divided by the total number of visitors can be referred to as the ________
A) churn rate
B) conversion rate
C) clickthrough rate
D) attach rate
B
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When complaining, which of the following includes the guest’s most bothersome issue?
a. impersonal service b. employees annoyed by requests for assistance c. harsh, disrespectful treatment by employees d. mistake-free, careful, and reliable service
Which of the following costs is considered overhead?
A) Indirect labor costs only B) Direct materials costs only C) Both indirect materials and indirect labor costs D) Direct materials and direct labor costs
Performance measures must change if the company's mission and culture change
Indicate whether the statement is true or false
What are profit sharing programs?
A. An individual incentive plan that provides a bonus based on that employee’s profitability B. A program that provides a portion of company proceeds over a specific amount of time to the employees of the firm through a bonus payment C. An example of giving praise D. Incentives typically based on improvements in workplace safety of material savings E. Pretty much the same as a gain sharing program