The student nurse is practicing communication skills by talking with several different clients in the hospital. In which instances would silence be appropriate? Select all that apply
A) allowing the client time to reflect on his thoughts
B) reflecting on the communication that has occurred
C) after asking the client a question
D) when the client is upset and needs time to compose himself
E) when the nurse doesn't know the answer to a question
Ans: A, B, C, D
Feedback:
Silence allows a pause in communication that gives the nurse and client time to reflect on the conversation that has taken place. When the nurse waits quietly and attentively, the client feels encouraged to initiate and maintain conversation, or to simply offer support. Not knowing the answer to a question is not an appropriate use of silence.
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