Why was business process reengineering unsuccessful as a process and criticized by users?
What will be an ideal response?
An early form of business process management that was introduced in the 1990s was called business process reengineering (BPR). Michael Hammer proposed BPR as a means to make sweeping changes that eliminated all processes that did not add value. Following his advice, many companies went through wrenching, expensive, and ultimately unsuccessful projects led by consultants to redesign processes throughout the organization. It soon became clear that the human element is key to managing and improving business processes, and by 1995, BPR was criticized as a fad that forgot people. BPR's objectives are sound, though, if the techniques are used in a more focused way on smaller projects in the context of new system development and overall business process management.
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Indicate whether the statement is true or false
The tests that focus on the system itself and how it is designed to reduce risk is called ____________________
Fill in the blank(s) with correct word
Many countries try to enforce their laws outside their borders, a process known as ____________ application of laws.
Fill in the blank(s) with the appropriate word(s).
Talbot Laboratories offers ceramic coffee mugs to its physician customers when it promotes a new drug. This example illustrates Talbot's use of which one of the following elements of the promotion mix?
A. Packaging B. Personal selling C. Sales promotion D. Public relations E. Telemarketing