Good mission statements are essential to being a success in business. Describe the major characteristics that good mission statements should have
What will be an ideal response?
Major characteristics of mission statements include the following:
? focus on a limited number of goals
? stress on the company's major policies and values
? definition of the major competitive spheres within which the company will operate (e.g., industry, products and applications, competence, market segment, vertical, and geographical)
? a long-term view
? should be as short, memorable, and meaningful as possible
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Which of the following statements regarding customer satisfaction is true?
A) Very satisfied customers usually switch back and forth with competitors' products. B) Over 90 percent of dissatisfied customers lodge complaints. C) Very satisfied customers often buy higher margin products and extra services. D) Dissatisfied customers who complain cannot usually be retained. E) Satisfied customers are very loyal and buy in relatively large amounts.
Realizable value is the amount for which an inventory item can be resold
Indicate whether the statement is true or false
Which step in the listening process initiates the next step in the conversation?
A) Interpreting B) Focusing on your audience C) Hearing D) Evaluating E) Responding
Which of these is a suggested technique for gaining the attention of the audience during the introduction of your presentation?
a. open-ended question b. telling a long story c. offering a quotation d. greeting the audience