Michelle, a factory owner, wants to discuss the decline in production at her factory with her shift managers Alice and James. She decides that the best way to approach the matter is to talk about how they managed to raise the previous year's productivity despite several challenges and then talk about the current year's dismal numbers. She also decides not to blame the managers for the poor show. In this scenario, Michelle employs ________ to maintain face.

A. politeness facework
B. solidarity facework
C. approbation facework
D. tact facework


Answer: C

Communication & Mass Media

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