An angry customer can make you angry too. However, it is crucial that ________.
A. you ensure you continue to sell your product or service
B. you stay calm, ask the customer to explain the situation, and do not interrupt the customer as she speaks
C. you make your points to the customer
D. once the sale is made, you do not go back to this person
Answer: B
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JIT seeks to
a. reduce production cost while increasing quality. b. radically redesign the production process for effectiveness. c. modify all non-value-added activities. d. all of the above.
At which of the following life cycle stages of a product would customers be willing to overlook
the imperfections in the secondary features of the product? A) decline B) introduction C) maturity D) growth
Frank Carpenter, who runs a charity organization, has been faking his father's signature on his father's personal checks and writing them in favor of the charity as donations. He gets hold of the checks from his father's personal assistant, Rhonda Mason, who is also Frank's friend and the charity's trustee. After faking the signature, Frank gives the checks to Rhonda to deposit in the bank. But unbeknownst to Frank, Rhonda routes some of the check money into her own savings account. Frank's father, Dawson, realizes that money is being withdrawn from his account without his consent. He suspects his estranged son, Frank, and in order to find out if Frank is involved, Dawson secretly offers money to the financial accountant of the charity to divulge the charity organization's financial
dealings. The accountant accepts the money and gives access to the account books. After scrutinizing the financial records, Dawson realizes that Frank has been swindling him of his money, and the charity itself was being swindled by somebody from within. With this information, Dawson proceeds to file a suit against his son. In the above scenario, what illegal activity did the financial accountant of the charity partake in? A. larceny B. bribery C. extortion D. embezzlement
An investment manager enthusiastically reports that his client's stock portfolio has experienced 24 percent growth but does not reveal that the stock market as a whole grew by 32 percent during the same period. Which of the following ethical guidelines has the investment manager ignored?
a. Clear and understandable expression of the idea b. Honest and fair expression of the idea c. Tactful and pleasant expression of the idea d. Graphical support that communicates facts accurately