Last year Avator's operating income (EBIT) increased by 22 percent while its dollar sales increased by 15%. What is Avator's degree of operating leverage (DOL)?
A) .68
B) 2.0
C) 1.47
D) .32
C
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In corresponding with customers, making statements such as, "Thank you for purchasing the most durable notebook computer you can buy" is
A) to be avoided in routine positive messages. B) a good way to build customer relationships. C) an important part of all negative responses to claim letters. D) insulting and self-serving, unless you include a check or a free product. E) most effective in an indirect message.
Why has the economy of the United States realized waves of globalization?
a. The United States consistently increases tariffs. b. The United States economy has been consistently opening up since the 1920's. c. Technology, supported by American investors, drives productivity. d. The trade policy of the United States has been uneven, resulting in periods of more/less openness to international trade.
Internal failure costs and prevention costs make up the costs of conformance
Indicate whether the statement is true or false
Emotional intelligence involves which of the following abilities?
a. perceive our own and other’s emotions b. understand our own or another’s emotions c. regulate our own emotions d. perceive, understand, and regulate our own emotions