Insufficient attention to communicating with staff may result in all of the following EXCEPT:

A) antagonism
B) insubordination
C) rumors
D) low morale


Ans: B

Social Work & Human Services

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The US welfare system is administered by

a. The department of Health and Human Services b. Education c. Housing and human development d. All the above

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Settlement House founders believed

a. that social and economic reform actually called for the settlement house workers to reside in the home, alongside the immigrant families they helped. b. that it would be a violation of professional boundaries for caseworkers to live alongside of residents. c. in the philosophy that poverty was a sign of personal moral failing. d. That the provision of material relief would lead to dependence and possible abuse of charities.

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Biopsychosocial assessments should be viewed as:

a) A process and a product b) An unalterable document encompassing a client's life c) A brief summary of presenting problems and clients' social functioning d) Only a psychological portrait of the client's issues

Social Work & Human Services

James is a case manager for the New Day Recovery Center. This agency provides short-term treatment for individuals who have been charged with alcohol- or drug-related violations of the law. Many times, a new client will come to the center because of a court order. These clients usually are required to stay at the center for 30 days. James has been working for New Day for six months, and he has

become accustomed to the routines and the informal structure of the agency. He knows that, often times, the clients who come because of a court order are resistant to treatment and may not follow through with their treatment plan after their release. James has also learned that many of the other case managers are unwilling to discuss issues, and seem to prefer keeping to themselves. James feels isolated in his work, and is losing interest in his job. He has also been having trouble in his relationships away from work. James is beginning to experience burnout. Which of the following are symptoms that indicate burnout for James? I. Few supportive professional relationships II. Difficulties in personal relationships III. Clients who never follow through with treatment IV. Working with clients with chemical dependencies V. Working in an acute care facility A) ?I, II, III, IV, and V B) ?I, II and III C) ?II, III and V D) ?I, III and IV

Social Work & Human Services