Answer the following statement(s) true (T) or false (F)
Role distortion deals with morally questionable acts that are committed "for the firm."
ANSWER: True
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In the customer support center where Carl works, employees are taught to make conversation to put customers at their ease. As customers don't like being kept waiting, they must also try to minimize the time that customers spend waiting for service
Thus, when there are a number of customers lined up, Carl usually has to decide whether to answer a customer's questions in detail or move on quickly to the next customer. The firm's standards are not clear on how they want him to perform. When asked, his boss answers, "You make the decision." This is an example of which service-quality gap?
A system has four components: A, B, C, and D. These components have reliabilities of 0.85, 0.90, 0.95, and 0.99, respectively. Which component should have a backup?
A. Component A B. Component B C. Component C D. Component D
Joe is mentally impaired from the effects of a prescribed medication. If he makes a contract while under this impairment, the contract would be voidable if he cannot comprehend the subject of the contract, its nature, and its probable consequences, even if the other party does not know or have reason to know of his mental condition
a. True b. False Indicate whether the statement is true or false
Rocky is an adventuresome, risk-taking person who joins a slow-moving, conservative company. Several months later he leaves in frustration. The career-advancement tactic Rocky neglected was
A) work with a mentor. B) take sensible risks. C) develop depth and breadth. D) find a good organization-person fit.