Many companies are exploring the use of distance learning to provide training. As the company weighs the pros and cons of distance learning, which of the following should they keep in mind?
A. Geographically dispersed audiences cannot be reached.
B. It is more useful when instructors can visit the trainees.
C. The level of interaction between trainees and trainers is high.
D. Expenses in the form of travel costs are high.
E. Clarification of questions is dependent on on-site instructors.
Answer: E
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Which of the following statements regarding customer satisfaction is true?
A) Very satisfied customers usually switch back and forth with competitors' products. B) Over 90 percent of dissatisfied customers lodge complaints. C) Very satisfied customers often buy higher margin products and extra services. D) Dissatisfied customers who complain cannot usually be retained. E) Satisfied customers are very loyal and buy in relatively large amounts.
The National Do Not Call Registry is managed by the Federal Trade Commission
Indicate whether the statement is true or false
Mary was selling her house. The purchase asked if it had termites and Mary replied in horror, "absolutely not". However, it did have termites
But clever insects that they are, they kept well inside the wood so Mary never saw them and didn't have any idea that they were there. There was no mention of this statement in the contract for sale of the house. Mary's statement is considered in law to be A) an innocent misrepresentation B) a negligent misrepresentation C) a false warranty D) of no consequence because it was not included in the written contract E) of no consequence because she believed that there were no termites and was honestly mistaken
What is the probability that there are no customers in the grocery store?
A) .166 B) .333 C) .5 D) .667