This term defines the practice of comparing organizational processes to one another
A) espionage
B) copying
C) benchmarking
D) trademarking
Answer: C
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What form of nonverbal behavior did researcher William Chaplin relate to personality?
A. a smile B. eye contact C. a shrug D. a handshake
The ______ should serve not only the audience members but should also reflect what your client wants.
A. benefits and features B. audience needs C. call to action D. tone of voice
Professional speechwriters, such as former presidential speechwriter Peggy Noonan,
typically compose a speech in what manner? A) Producing a draft that is pretty much ready as written B) Producing an introduction that makes possible the need for minimal drafts C) Working through multiple drafts, likely a dozen or more D) Working through a draft, conducting some research, and then finalizing
Surveys that collect data at only one point in time are referred to as ____ studies.
a. trend b. panel c. cross-sectional d. cohort e. cross-lagged