According to research, where do entrepreneurs primarily source their information?
a. personal contacts and relevant publications
b. newspapers, magazines, or other trade publications
c. industry leaders
d. television, podcasts, and blogs
a. personal contacts and relevant publications
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Retailers can minimize the time taken to get a problem resolved and increase customer satisfaction by
A. empowering the first contact employee to act quickly to solve the problem. B. assuming what the customer is complaining about or what solution the customer is seeking. C. directing customers to leave feedback on the store's website. D. minimizing the personal attention given to the customer and resolving the problem abruptly. E. referring the customer to several different employees to get the problem resolved.
An increasing number of American workers currently work from their homes or remote offices and conduct their business by phone or the Internet. This trend has created a ________
A) booming real estate market in the big cities B) booming SOHO market C) decline in the demand for convenience foods D) decline in the demand for financial services E) steady increase in global enterprises
Material _______ mapping is used, in part, to improve understanding of the sequence of activities in a process.
What will be an ideal response?
President Bill Clinton attempted to protect American firms from foreign competition by placing a government tax on Japanese automobiles imported to the United States. President Clinton's goal was to raise the price on Japanese imports, thereby encouraging American consumers to purchase American-made automobiles. The tax the President threatened to impose is an example of a ________.
A. boycott B. sanction C. tariff D. subsidy E. quota