A decision-making tool used to understand and use the opinion of each and every project member best describes

A) Pareto chart.
B) nominal group technique.
C) Delphi technique.
D) SWOT analysis.


B

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In the public sector where striking is often illegal, a(n) ____________________ often triggers a mandatory dispute resolution mechanism such as mediation, arbitration, or fact-finding.

A. rights dispute B. bargaining impasse C. interest dispute D. grievance

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Pay-for-performance programs have little, if any, effect on employee productivity.

Answer the following statement true (T) or false (F)

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In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and body language.

Answer the following statement true (T) or false (F)

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