On the second day of the meeting, Isabella believes that she has been making progress in working well with her Beijing customer, yet she still feels that communication should flow more smoothly
Getting the machine running smoothly is so important that Ken Chiu, the CEO, enters the meeting. Isabella thinks, "Wow, this is big. The CEO is going to sit in on the meeting." Chiu, a man apparently in his late 70s or early 80s enters the room. Isabella might best take the following approach:
A) Bow just slightly and say, "Mr. Chui, I am the American representative, and I am so honored that you would attend our meeting."
B) Raise her right hand in a high-five gesture and say, "Hi, Ken, how's it going?"
C) With a smile on her face, say "Hi there Mr. CEO. In America you would have been retired long ago."
D) Extend her hand to shake Chiu's hand and say, "I will be happy to work with you, but please note that I am not a secretary."
Answer: A
You might also like to view...
Which of the following is the term for describing experiences in “either–or” terms?
A. polarizing B. bypassing C. using equivocal language D. using emotive language
Decoding is the process by which a sender puts his or her thoughts into a symbolic form
Indicate whether the statement is true or false
To build a total quality culture and achieve full value from the use of TQM or Six Sigma initiatives, managers can take such action steps as
A. encouraging quality-supportive behaviors on the part of employees, while empowering employees to make changes to improve quality. B. dismissing employees that do not want to be part of an ambidextrous organization. C. using online systems to discover and disseminate any unethical actions by employees. D. instituting greater centralization of decision making to help enforce strict compliance with quality control policies and procedures. E. requiring all employees to attend Six Sigma training programs and achieve "black belt" status.
The emphasis on ______in collectivist cultures suggests that fairness might be perceived to result from equality as opposed to equity in reward allocation.
A. harmony B. need C. equity D. nurturance