Statements such as ____ demonstrate that you understand their reaction and are concerned about solving the problem.
A. "You must have been disappointed when you received the wrong shipment"
B. "I can imagine that you were frustrated when the product didn't work properly"
C. both a. and b.
D. neither a. nor b.
Answer: C
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Which of the following is not a requirement for disclaiming a warranty?
A. Inclusion of the word merchantability if merchantability is to be disclaimed. B. An explanation of why the warranty is being disclaimed. C. A conspicuous writing. D. Statutory authorization.
During the forming stage, the leader should
A. establish permanent control. B. allow people to socialize. C. empower team members. D. encourage disagreement. E. work through team conflicts.
Which of the following best describes how corporate governance influences an organization?
a. To exert control over management. b. To hold management accountable for its actions. c. To exert control and require accountability for the resources entrusted to the organization. d. To exert control over the internal control environment.
Which of the following sets of documents are in the correct sequence?
a. Purchase order, check, receiving report b. Purchase requisition, receiving report, purchase order c. Purchase order, purchase requisition, invoice d. Purchase requisition, purchase order, invoice