Answer the following statements true (T) or false (F)
1. Vertical communication is impeded by rivalry between work units.
2. Management by wandering around is an example of a formal communication channel.
3. The grapevine is faster than formal channels of communication.
4. Management by wandering around helps reduce the distortion that occurs with formal communication flowing up a hierarchy.
1. FALSE
Horizontal communication can be impeded in three ways: (1) by specialization that makes people focus just on their jobs alone; (2) by rivalry between workers or work units, which prevents sharing of information; and (3) by lack of encouragement from management.
2. FALSE
Informal communication channels develop outside the formal structure and do not follow the chain of command; they skip management levels and cut across lines of authority. Two types of informal channels are (1) the grapevine and (2) management by wandering around.
3. TRUE
The grapevine is the unofficial communication system of the informal organization. Research shows that the grapevine is faster than formal channels, is about 75% accurate, and is used by employees when they are insecure, threatened, or faced with organizational change.
4. TRUE
Management by wandering around helps to reduce the problems of distortion that inevitably occur with formal communication flowing up a hierarchy.
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