Many services base their success on building a group of satisfied customers who use their services on a regular basis over long periods of time. This critical component of success is referred to as

A. partnerships.
B. repeated customer contact.
C. inseparable clientele.
D. long-term customers.
E. client-based relationships.


Answer: E

Business

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Fifty-nine year old Linda has worked at a Texas-based manufacturing plant for over 30 years. Her employer offered all workers 55 years of age and over an opportunity to go on early voluntary retirement with good incentives and a bonus plan. Linda felt this would allow her to spend more time with her family and she accepted the offer. In this case, did the employer violate the Age Discrimination

in Employment Act?? A) Yes, because an employer suggesting early voluntary retirement violates Age Discrimination in Employment Act.? B) ?Yes, because the employer bribed the workers to retire early. C) ?No, because the Age Discrimination in Employment Act does not prohibit voluntary retirement as long as it is truly voluntary. D) ?The information provided is not sufficient to establish violation of the Age Discrimination in Employment Act.

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What type of experiment is conducted when a food company offers a product for sale in a small geographic area to help it evaluate potential marketing actions?

A. experimental market B. test market C. trail market D. micro market E. simulated market

Business

A(n) _____ is a column chart that shows the number of resources assigned to a project over time

a. responsibility assignment matrix b. resource histogram c. RACI charts d. organizational breakdown structure

Business

How many pieces must you have in order to answer any time value of money question?

A) Five B) Four C) Two D) Three E) One

Business