What step in the employment process may have been omitted when the staff appears to be nerv-ous and overly cautious around a new nurse manager?

a. Involvement of human resources in the interview process
b. Involvement of the upper-level manager in the interview process
c. Involvement of the staff in the interview process
d. Involvement of the middle-level manager in the interview process


ANS: B
The upper-level manager may have been omitted from the process. Human resources must be in-volved in the employment process. Staff members would not intimidate the new employee. The middle-level manager is key in the process.

Nursing

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