Define cross-functional teams and provide an example that illustrates how cross-functional teams can help an organization improve responsiveness to customers.

What will be an ideal response?


In a cross-functional team, the expertise and knowledge from different organizational departments are brought together in the skills and knowledge of the team members. When managers form a team, they must make sure the diversity of expertise and knowledge needed to be responsive to customers exists within the team. Students' examples will vary but must highlight the importance of different functions and their roles in improving responsiveness to customers.

Business

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Smaller packaging and lower sales prices are often critical in markets where incomes are limited

Indicate whether the statement is true or false

Business

Which of the following assets does not depreciate?

a. Buildings b. Office equipment c. Land d. Land improvements e. Fences and parking lots

Business

Ava works in a call center, the more calls she makes, the higher the chance of closing a sale, leading to greater financial compensation. This is an example of which intermittent reinforcement schedule?

What will be an ideal response?

Business

A concerted drive to create and maintain union-free workplaces by stressing the importance of individual freedom was known as the _________________________ movement.

Fill in the blank(s) with the appropriate word(s).

Business