In the case James v. Meow Media, Inc., involving a lawsuit by the parents of students killed by a
classmate who regularly played and watched violent interactive videos produced and
distributed by the defendants, the court of appeals ruled that:
A) Even though a defendant's act may have breached a duty of care owed to the plaintiff, this
breach is not actionable unless the plaintiff suffers actual injury.
B) Based on the "foreseeability" test, the defendants did not owe a duty of care to the
defendants.
C) The defendants were guilty of negligence based on the "foreseeability" test because it is
reasonable for the defendant to have anticipated that violent videos and games might
incite a young person to violence.
D) Based on the reasonable person test, there was no breach of the duty of care owed the
plaintiff by the defendant.
B
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The asymmetrical change in costs when there is a decrease in the volume of activity is called ________.
A) cost stickiness B) contribution costs C) curvilinear costs D) cost adhering
Which of the following actions is a restaurant owner most likely to take in order to reduce problems associated with service intangibility?
A) increase entree prices after 6:00 p.m. B) provide clean tablecloths and fresh napkins for each new customer C) empower employees to handle customer complaints D) offer discounted prices for appetizers ordered during happy hour E) hold regular employee workshops focusing on customer service
As a manager, James often fails at both meeting objectives and developing relationships with employees. He would fall into which of the five major leadership styles of the Leadership Grid?
a. impoverished management style b. authority-compliance management style c. country club management style d. team management style
Misrepresentation of a material fact cannot occur through conduct alone.
Answer the following statement true (T) or false (F)