As soon as the news program begins an interview with the President, Dolores quits paying attention and she mumbles to herself, "I already know everything he has to say and I don't want to hear it again.". Dolores' ability to listen is being hindered by __________
a. message overload
b. prejudgment
c. preoccupation
d. message complexity
e. noise
b
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"Richard's friends include the following people; Ryan, Beckett, and Espo." Which punctuation mark should have been used instead of the semicolon in the sentence?
a) Colon b) Comma c) Apostrophe d) Period
An emotion is the feeling—often accompanied by physical changes—you experience when reacting to a situation
Indicate whether the statement is true or false
One reason the conclusion of the speech is so important is because of the __________ effect
a. primacy b. recency c. contrast d. halo
In empathic listening, we
A) try to feel what the speaker feels. B) respond to our needs as a listener. C) strive to interrupt the speaker. D) lose our own identity and assume the identity of the other person.