Subsequent to Kossack and Loebel's (1996) early work, the authors expanded their model by including a fourth approach. What was the fourth approach?
a. Cultural audit
b. Diversity sensitivity
c. Strategy for achieving organizational outcomes
d. Diversity enlargement
c. Strategy for achieving organizational outcomes
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Abbreviations of academic degrees and religious orders are generally punctuated with _____
Fill in the blank(s) with correct word
Give an example of a nonverbal message that reinforces a verbal message and of a nonverbal message that contradicts a verbal message
Employer-sponsored child care programs and elder care programs are similar because
A. under both programs, most of the caregivers are men. B. both types of programs typically offer on-site care facilities to the employees who bring their wards to the workplace. C. both programs try to maintain or increase productivity by assisting employees with their responsibilities outside the workplace. D. both programs offer substantial income tax benefits to employees.
Which of the following acts as the stimulus in the stimulus-organism-response model?
A. Customer emotions B. Customer C. Employees D. The multidimensional service environment E. Customer purchase behavior