Give an example of a nonverbal message that reinforces a verbal message and of a nonverbal message that contradicts a verbal message
Students will have a variety of answers. Here are two examples of each. 1. Looking a student in the eye and smiling while praising the student; 2. A business executive maintaining eye contact, smiling, and shaking hands firmly when greeting a client; 3. Saying "Good morning" in a somber tone without smiling; 4. Acting extremely nervous and not maintaining eye contact while listing your qualifications for the position during an important job interview.
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In comparing management accounting with financial accounting, which of the following statements is true?
a. Both use historical costs as their primary unit of measurement. b. Both depend on the double-entry system of accounting. c. Both require adherence to GAAP. d. Financial accounting reports are more objective, whereas management accounting reports are more subjective.
Greentech is launching a line of miniature solar chargers for laptops, cellphones, and other electronic devices. The chargers are compact, affordable and the green energy technology is a value-added benefit for both the company and consumers
Which of the following would qualify as an advertisement for Greentech's new solar chargers? A) a front-page notice of the release of Greentech's solar chargers in all leading newspapers B) a press conference to discuss the various benefits, including environmental feature C) the use of dedicated sales personnel to explain the qualities of the new solar chargers to retailers D) an endorsement by a national environmental organization to tout the benefits of the new solar chargers E) an online lottery where interested buyers have a chance to win a prize
When service failure is severe, the recovery efforts to mend the relationship with the customer should be ______.
A. delayed B. immediate C. reckless D. subdued
Under the UK Equal Pay Act 1970, which of the following does not form the basis of a potential claim:
a. like work b. work rated as equivalent c. comparable work d. work of equal value