After a quarrelsome family gathering, Joshua realizes he has to do a better job of figuring out the emotional meaning of what family members say by interpreting their tone of voice, body tension, and facial expressions
Because Joshua primarily relies on the meanings of the words they use, he has a difficult time avoiding and resolving family-feud conflicts. Which of the characteristic of emotional intelligence should Joshua seek to improve?
a) empathy.
b) self-awareness.
c) self-regulation.
d) self-confidence.
e) self-assertion.
ANS: a
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