List the four tools that managers can use to guide their design of the service process
What will be an ideal response?
Keen observation, feedback and ideas from frontline staff and customers, field experiments, and blueprinting.
You might also like to view...
Kristy, a production manager at Smart Designs, believes that the formation of labor unions may have a negative impact on the performance of a company's stock. Which statement is likely to strengthen Kristy's belief?
A. Workers in unionized organizations tend to exhibit lower levels of productivity than workers in nonunion organizations. B. The formation of labor unions is likely to lead to conflicts between social and labor union goals. C. Unionized organizations are often required to pay their workers higher wages and offer them more generous benefits. D. Studies reveal that unions do not have any positive effects on performance measures, such as productivity, profits, and stock performance. E. Unions tend to have a positive impact on the self-esteem of their members.
What was the « command and control » issue at Vodaphone?
a. value system b. IT system c. coaching program d. culture of blame
What are integrity controls? Describe the different types
What will be an ideal response?
Following are selected accounts for Green Corporation and Vega Company as of December 31, 2020. Several of Green's accounts have been omitted. Green VegaRevenues$900,000 $500,000 Cost of goods sold 360,000 200,000 Depreciation expense 140,000 40,000 Other expenses 100,000 60,000 Equity in Vega's income ? Retained earnings, 1/1/2020 1,350,000 1,200,000 Dividends 195,000 80,000 Current assets 300,000 1,380,000 Land 450,000 180,000 Building (net) 750,000 280,000 Equipment (net) 300,000 500,000 Liabilities 600,000 620,000 Common stock 450,000 80,000 Additional paid-in capital 75,000 320,000 ??Green acquired 100% of Vega on January 1,2016, by issuing 10,500 shares of its $10 par value common
stock with a fair value of $95 per share. On January 1, 2016, Vega's land was undervalued by $40,000, its buildings were overvalued by $30,000, and equipment was undervalued by $80,000. The buildings have a 20-year life and the equipment has a 10-year life. $50,000 was attributed to an unrecorded trademark with a 16-year remaining life. There was no goodwill associated with this investment.?Compute the December 31, 2020, consolidated additional paid-in capital. A. $1,102,500. B. $75,000. C. $525,000. D. $210,000. E. $942,500.