Melody's Crafts 'N Things ? Andrea works for a retail shop called Melody's Crafts 'N Things. Andrea was often quite rude to customers when they annoyed her. One morning, her supervisor asked Andrea into her office and informed her that her behavior was unacceptable. To be rude to one customer could cause several customers not to come back. Andrea's supervisor told her that retaining a customer is much cheaper than trying to get a new one. After their constructive discussion, Andrea's boss told her that she wanted her to go out on the floor that day and attempt to be more helpful to customers. ? Over the next few months, Andrea began to help customers learn more about the different products in the store and often explained why the customer might want to purchase one product over
another. In doing so, she realized the importance of her role in the retail shop and began to truly enjoy her job. She started to think about the future of the company. She even thought that the company could do very well if it were to sell its products on eBay. When she brought this idea to her boss, her boss thought it was excellent, and asked Andrea to look further into the pros and cons of her idea. ? After evaluating Andrea's research, her boss decided to move forward with the idea, asking Andrea to head up this new venture for the company. Andrea then realized that retail is not just about making the sale; the customer should be the focus of all operations. Andrea now looks up to her boss, and is very glad that she was there to mentor her. Refer to Melody's Crafts 'N Things. Andrea should understand that all of the following are different types of utilities except
A. form.
B. time.
C. possession.
D. place.
E. market.
Answer: E
You might also like to view...
The two types of market exchanges are:
A. solo exchanges and functional relationships. B. one-sided relationships and bipartisan exchanges. C. tactical and behavioral exchanges. D. tactical exchanges and profit relationships. E. functional and strategic relationships.
Research evidence suggests that one reason many people are hesitant to speak up when part of a group is that if we think that
A) others in the group are smarter, our problem-solving ability is suppressed a little. B) we are smarter than others in the group we do not want to show off. C) others in the group are less intelligent, they will not be understood. D) others are not contributing fairly, they do not want to do most of the work.
Effective marketing in an advanced economy is difficult because producers and consumers are often separated in several ways.
Answer the following statement true (T) or false (F)
Which of the following is correct under the Second Restatement with regard to actual notice to a third party of the termination of an agent's authority to act on behalf of the principal?
A) Publication in a newspaper of general circulation in the area is sufficient if the third party is one with whom the agent had previously dealt on credit. B) If notice is given by mail, it is effective as actual notice upon delivery to the third party. C) A personal telephone call to the third party will not suffice, because actual notice must be in writing. D) Actual notice is not required when the agent has been specially accredited to deal with the third party.