Control is the process of setting goals and determining ways to achieve them.
Answer the following statement true (T) or false (F)
False
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All EXCEPT which of the following are reasons that service guarantees are powerful tools for both promoting and achieving service quality?
a. Guarantees reduce consumer complaining, increasing customer satisfaction and information from customers. b. Guarantees force firms to focus on what their customers want and expect in each element of the service. c. Guarantees set clear standards, telling customers and employees alike what the company stands for. d. Guarantees building "market muscle" by reducing the risk of the purchase decision and developing long-term loyalty. e. Guarantees force service organizations understand why they fail and encourage them to identify and overcome potential fail points.
Which of the following is a factor that will help you direct a presentation specifically to an audience?
a. the location and occasion of the speech b. the audience's knowledge & experience c. the seating arrangement for the presentation d. all of the above.
Injunctions were effective at stopping unionization for all of the following reasons except:
A. Unions spent a lot of money on legal fees trying to fight them. B. They decreased public support for strikers by branding them as lawbreakers. C. They gave management the right to move their operations to other nonunion locations. D. They demoralized union organizers and strikers by creating fear and confusion.
In a letter of credit transaction, an advising bank is entitled to reimbursement from the issuing bank if the documents it receives are in order
Indicate whether the statement is true or false