A firm that does not account for long-term notes and bonds using the fair value option, uses the _____ to account for the loan while it is outstanding
a. present and future market interest rates
b. future market interest rates
c. fair market interest rates
d. historical market interest rate
e. current market interest rate
D
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The customer service representatives at a call center have been asked to handle each call within five minutes. At the same time, they have been asked to answer all customer queries in detail and provide appropriate solutions
What kind of service gap is apparent here? A) gap between perceived service and expected service B) gap between service delivery and external communications C) gap between service-quality specifications and service delivery D) gap between management perception and service-quality specification E) gap between consumer expectation and management perception
Which of the following statements is true of liability to third persons?
A. Contract law has been widely used by third persons suffering damages as a result of an accountant's breach in the absence of special circumstances. B. At common law, recovery by a creditor was not permitted on the theory that the creditor was a third-party beneficiary of the contract employing the accountant. C. Historically, third-party suits against accountants were generally permitted by the privity doctrine. D. Common law required showing that the accountant was aware that the audit was ordered to satisfy the demand of a creditor or prospective creditor.
What is a possible drawback of the avoiding conflict-handling style?
a. The other group members will perceive you as domineering. b. It is likely that you will sidetrack the group. c. The other group members will perceive you as not caring about the outcome. d. It is likely that you will make other group members upset.
The sum of two component costs-separation and replacement-represents the total cost of employee turnover for the period in question.
Answer the following statement true (T) or false (F)