Briefly explain ISO. Explain the significance of the ISO 9000 family of standards.
What will be an ideal response?
Answers will vary.Founded in 1947, ISO is a network of national standards institutes from more than 161 nations that have worked together to develop over 21,000 international standards for a wide array of industries. ISO standards ensure that goods produced in one country will meet the requirements of buyers in another country. This benefits buyers by giving them the ability to purchase from foreign sellers with confidence, thus giving them a wider array of choices. It also benefits sellers by allowing them to compete more successfully in global markets. Most of the standards established by the ISO are industry-specific. But in 1987, the ISO developed and published theISO 9000family of standards. The goal of this effort was to articulate an international consensus on good quality-management practices that could be applied to virtually any company. ISO 9000 standards define quality in terms of the ability to satisfy customer preferences and require firms to implement procedures for continuous quality improvement.
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