_______ is the correction of a deficiency.
A. Remediation
B. Retraining
C. Initialization
D. Certification
E. Reselection
A. Remediation
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How does the integration of various marketing techniques advance a brand?
A) Integration builds a cohesive presence for a brand. B) Integration reaches more consumers via direct mail. C) Integration helps to bring back disgruntled customers. D) Integration places public relations in a leading role.
Which of the following is not a "dirty trick"?
a. Delay b. Take-it-or-leave-it c. Split the difference d. Write a victory speech
When writing persuasive claim or complaint messages, you should A) suggest that the receiver intentionally deceived you or intentionally created the problem
B) use a moderate tone. C) inform the reader that you will contact the Better Business Bureau if your claim is not granted. D) use a strong tone with accusatory language to demonstrate your dissatisfaction.
The most exciting developments in telecommunications technology is:
A) wireless. B) structured code. C) Ethernet. D) fiber optics. E) Both A and C