Carmella, a human resources executive, emphasizes to her staff that the department should focus on serving its "customer," the company's employees. Which activity best expresses treatment of employees as customers?
A. telling employees what they must do to meet the needs of the HR department
B. directing employees who call to submit their questions in writing on a certain form
C. reporting safety performance to the Occupational Safety and Health Administration
D. providing employees with the training they need to succeed at work
E. keeping records of whether employees complete training when it is required
Answer: D
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Answer the following statement true (T) or false (F)