Which of the following is a useful tool that conceptualizes how all the aspects of a firm’s implementation of its strategy fit together, and that breaks the firm’s activities into primary activities and support activities?
a. Resource analysis
b. core competency analysis
c. strategic group analysis
d. value-chain analysis
Ans: d. value-chain analysis
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A solvency measure that focuses specifically on the extent to which a company relies on outsiders for funds is:
a. cash flow from operations to capital expenditures ratio b. debt service coverage ratio c. times interest earned ratio d. debt-to-equity ratio
How does consumer knowledge play a role in the success of new products associated with existing brands?
What will be an ideal response?
A typical service desk manager ____.
A. acquires funding for service desk improvements, such as hiring additional staff B. checks daily statistics to monitor performance of analysts and conducts training to help analysts improve their skills C. determines the service desk's strategic goals and ensures they are in line with the organization's mission D. works with other groups to ensure that the service desk's processes and technologies are meeting the company's needs
A survey of purchasing agents shows that professional buyers believe it is important for salespeople to do all of the following EXCEPT:
A. use high-pressure sales tactics. B. willingness to go to bat for the buyer within supplier's firm. C. preparation for sales calls. D. diplomacy in dealing operating departments. E. follow up after the sale.