What are the potential pitfalls of not considering the evidence and reasoning when acting as an evaluative listener?
What will be an ideal response?
Students responses may vary. Correct responses will include:
? There is an increased risk in receiving incorrect information and accepting it as truth or factual information.
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Which of the following is one of the values PR brings to an organization?
a. The dialogue created by public relations can encourage mutual adjustments between an organization and the society it serves. b. PR provides useful information to people about various aspects of their lives. c. PR helps management formulate, advocate and reach sounder objectives. d. All of the above.
Sharon is trying to solve a problem with a difficult trainee who continues to disrupt the training by interrupting others. According to your text, which response would be the most appropriate method for handling this conflict?
a. In explaining the problem, she comments, "You have an attitude problem that is disruptive." b. In explaining the problem, Sharon stands in front of the trainee with her arms crossed. c. The problem does not need to be handled. d. Sharon should identify and describe the problematic behavior.
Some communication experts believe that as children interact with their caregivers, they develop expectations for future interactions in relationships in general. This is known as forming a type of ________
a. attachment b. growth relation c. care development d. interaction
“This argument just reminds me how passionate you are. I really admire that about you,” says Jocelyn. Which effective conflict management skill is Jocelyn exhibiting?
a. presuming goodwill and expressing goodwill b. lightening up and reframing c. listening d. practicing cultural sensitivity