To reduce the variability of its output and improve its productivity, a service firm might ______.
A. decrease the degree of customer interaction
B. increase the degree of customization it provides
C. switch to a different product
D. switch to a different market
A. decrease the degree of customer interaction
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Which of the following is not one of the reasons why net income differs from cash flows from operations under the indirect method of calculating cash flows?
a. non-cash items, such as depreciation and amortization b. changes in working capital accounts c. gains and losses related to the sale of plant, property and equipment d. sale or repurchase of capital stock
The category of law that creates, defines, and regulates legal rights and obligations is known as:
a. substantive law. b. procedural law. c. Constitutional law. d. criminal law.
?Changing the hours of operation for a service business involves the ____ component of the marketing mix.
A. ?product B. ?price C. ?distribution D. ?promotion E. ?marketing concept
Requiring a person to appear in a lineup does not violate the Fifth Amendment privilege against self-incrimination
a. True b. False Indicate whether the statement is true or false