Research has shown that followers contribute ________ percent to the success of the organization while the leader contributes _________ percent.
A. 80; 20
B. 20; 80
C. 40; 60
D. 60; 40
A. 80; 20
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In order to improve your empathic listening, which of the following recommendations would be helpful?
a) See things from the receiver's point of view.
b) Engage in one-way communication.
c) Interrupt the speaker if what you have to say is more important.
d) Seek to understand the speaker's thoughts and feelings.
Maintaining a professional demeanor, being patient, and not losing one's temper can all help in __________ the complications engendered by working with difficult employees
a. increasing b. decreasing c. controlling d. resolving
One of your friends tells you that she's having trouble discussing sex openly with her boyfriend. She said that they use vague, immature language for body parts and sexual activities, rather than being explicit and clear. What's happening here?
A. The couple's communication is impeded by the use of clinical, scientific terms for sexual body parts and activity. B. The couple's communication is impeded by the use of euphemisms for sexual body parts and activity. C. The couple's communication is impeded by the use of "gutter" or "street" terms for sexual body parts and activity. D. All of the above.
Credibility is one of the problems associated with:
a. Humor b. Brand characters c. Celebrities d. None of the choices