Rudeness toward customers is sometimes a form of hostility because rudeness
A) often stems from anger.
B) is usually triggered by anger from customers.
C) usually takes the form of teasing the customer.
D) is displayed primarily by sales associates with a personality disorder.
Answer: A
You might also like to view...
Which of the following basic types of process structures is one in which equipment or work processes are arranged according to the progressive steps by which the product is made?
A. Continuous process B. Project C. Manufacturing cell D. Assembly line E. Work center
When a business segment is discontinued during the year, the gain or loss on disposal
a. is reported as an extraordinary item. b. should include only the loss or income from operating the discontinued segment for the current period. c. excludes only the gain or loss on disposal of the segment. d. should be shown net of applicable income taxes.
When giving an employee praise, where should you start?
a. Encourage repeat performance. b. Tell the employee how the organization benefits from their behavior. c. Stop for a moment of silence. d. Tell the employee what they did correctly.
Explain how Maslow's need hierarchy can help you write a more effective persuasive message to the receiver