Of customers who register a complaint, ________

A) all will do business with the company again because they are unwilling to dedicate the effort required to find another vendor
B) none will do business with the company again
C) customers whose complaints are satisfactorily resolved are more likely to provide publicity than those who are dissatisfied
D) the speed of resolution has no impact on the likelihood of repeat business
E) some will do business with the company again if their complaint is resolved


E

Business

You might also like to view...

The purpose of therapeutic cloning is

A. to produce specialized tissue cells. B. to produce an individual to the donor of the nucleus. C. to stimulate cells that have been arrested in the S phase. D. None of the answer choices are correct.

Business

In a short essay, list and discuss the two major observation methods used in descriptive research. Next, list at least one advantage and one disadvantage for each of the two major observation methods

What will be an ideal response?

Business

Which of the following sections of the statement of cash flows include activities that increase and decrease long-term assets?

A) the financing activities section B) the operating activities section C) the investing activities section D) the non-cash investing and financing section

Business

Identify two elements included in the 12 categories of marketing variables that are organized into different categories under the 4 Ps classification

What will be an ideal response?

Business