Which of the following organizations exemplifies communal culture?
A. Jimmy's Chicken Shack, where the wait staff all try to provide excellent customer service but steal each other's customers whenever possible
B. Digital FX Studios, a small start-up where the owner and three FX artists collaborate as a group on all projects and talk openly and kindly with each other
C. National Warehouse Distributors, where the physical demands of the job result in high turnover and mean employees rarely have the opportunity to interact with each other
D. Web Development Productions, where programmers are empowered to solve software problems in their own unique ways but often undercut each other in order to get ahead
E. Jeremiad Press, where most employees fraternize daily after work at a local pool hall but spend their time at the office developing their own editorial projects
Answer: B
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What can be an evaluand? Select all that apply.
a. a training program b. a web-based customer support system c. A workflow process d. appraisal and promotion policies e. a group of call center representatives
Which of the following is considered a service?
A. Cutting hair B. Cars C. Groceries D. All of these
A drawback of ethnocentric staffing policies is that
A. they expand the experience base of home-country employees. B. these employees may not have experience with the language and culture of the host country. C. it is less expensive to use employees from the home country. D. there are no additional expenses associated with relocating these employees and their families.
Dave's Hobby Town and Estelle's Yarn Shoppe are adjacent stores with adjoining parking lots. Dave offers Estelle a discount on purchases from Dave's store if Estelle will not tow the cars of Dave's customers who park in Estelle's lot.? Refer to Fact Pattern 12-1.Estelle's forbearance from towing is legally sufficient consid-eration A) because it is a promise of something of value
B) only if Dave's customers park in Estelle's lot. C) only if Estelle's customers cannot park in her lot because it is full. D) under no circumstances.