The CEO of Star Group is implementing changes to the company that will be difficult for the employees. The best approach to managing resistance to change would be to ________ the staff about the upcoming changes, before they occur, and to ________ the nature of the change and its logic.
A. learn from; harmonize
B. vaguely communicate to; not mention
C. freeze; refreeze
D. educate; communicate
E. educate; minimize
Answer: D
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Indicate whether the statement is true or false
Answer the following statements true (T) or false (F)
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