A financial planner is considering the expansion of her services into a new market. In order to manage her expected new customers, she should consider what type of principles?
a. Customer relocation management
b. Customer relationship management
c. Customer acquisition management
d. Customer measurement management
b. Customer relationship management
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Because of federal downsizing, public relations work with and in the government has diminished in recent decades
Indicate whether the statement is true or false
An operating system like Windows or Linux is an example of the ________ component of an information system.
A. hardware B. software C. tangible D. physical E. virtual
You have just been hired as the new Human Resources Manager for your firm. On your second day, an employee filed for disability benefits due to a recent injury. Not knowing about a disability policy through this firm, you search the files and discover that the firm cancelled a long term disability on the employee without notifying him. What should you do?
a. nothing; maybe the employee will withdraw his claim for disability benefits b. send official notice that the disability policy had previously been cancelled c. call the employee to tell him that the disability policy had previously been cancelled d. b and c e. none of these
________ is the process of transforming a sender's message back into thought.
A. Channeling B. Encoding C. Decoding D. Transmitting E. Sourcing