Customized service agreements add value to a sale by:
A) allowing salespeople to charge more money for features that are usually free
B) requiring salespeople to spend more time with customers
C) convincing customers to spend more money on longer terms
D) incorporating the customer's special priorities, feelings, and needs
E) requiring that customers trust salespeople to keep their verbal promises
D
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Which of the following would be considered an upstream partner in a company's supply chain?
A) a firm that resells a finished product and shares the net sales with the producer B) a firm that provides technical expertise in the production of a product C) a firm that markets a product to consumers through social media D) a firm that buys products at wholesale cost from the company E) a firm that exclusively markets a product to other businesses
Answer the following statement(s) true (T) or false (F)
1. Job satisfaction cannot be directly measured. 2. Job satisfaction is important to us because it affects many other factors at work. 3. Job satisfaction is difficult to measure accurately because it is difficult to measure attitudes. 4. When administering job satisfaction surveys, you can build trust by making sure everyone’s names are on their surveys. 5. The “Faces Scale” is a very complex satisfaction survey.
Duffy is a passenger in a car that Caleb is driving when an accident occurs. Both Caleb and Duffy are emotionally rattled, but neither is physically hurt. Caleb is not liable to Dufy on a negligence theory because
a. both parties were emotionally rattled. b. Caleb apparently did not intend to cause an accident. c. Duffy must have been comparatively negligent. d. Duffy was not injured.
Judicial review of a protest of entry is heard in which of the following courts?
A) Federal Trade Court B) Court of International Trade C) Circuit Court of Customs Appeals D) All of the above depending on the level of review