The single most visible factor that distinguishes successful culture-change efforts from failed attempts is
A. developing a new value statement that inspires company personnel to put forth their best efforts to achieve performance targets.
B. competent leadership at the top.
C. de-layering the management hierarchy.
D. forceful management actions to empower employees to adopt new operating practices.
E. convincing employees that top management is genuinely committed to high ethical standards and the exercise of corporate social responsibility.
Answer: B
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When should you begin to compose the first draft of a business message?
A) When subject matter is determined B) When audience is identified C) When research is complete D) When you have determined how to adapt to a specific audience E) As soon as the writing effort is assigned to you.
The United Nations Global Compact (UNGC) Principles seeks to improve the ______.
a. moral nature of conducting business around the world b. access that developed nations have to developing-nation workers c. quality of life of labor migrants around the world d. environmental laws applied at the national level around the world
All of the following are downstream costs except:
A. packaging costs B. sales commissions C. advertising D. research and development
A tool used to distinguish between five types of product requirements that influence customer satisfaction best defines
A) TMAP. B) QFD. C) Kano model. D) Pareto chart.