Which of the following is the best example of a non-financial performance measure for the customer perspective of an airline's balanced scorecard?
a. Percentage of seats filled.
b. Pilot flight hours.
c. Percentage of on-time arrivals.
d. Revenue per flight.
a
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Psychological barriers to learning from post-project reviews include
A) the inability to reflect. B) difficult to generalize. C) time constraints. D) reluctance to blame.
Which of the following statements is not true about the follow-up step of the personal selling process?
A. The salesperson should contact the customer to see if there are any problems with the product. B. Following up aids the salesperson in creating a solid relationship with the customer. C. The salesperson can try to determine the customer's future needs. D. The follow-up helps create loyalty on the part of the buyer. E. Salespeople should only follow up with dissatisfied customers.
_____ is a means of destroying another's free will by one party obtaining consent to a contract as a result of a wrongful threat to do the other person or family members some harm
A) Passive fraud B) Duress C) Misrepresentation D)Undue Influence
Process decision program charts are spreadsheets that graphically display relationships between ideas, activities, or other dimensions in such a way as to provide logical connecting points between each item
a. True b. False Indicate whether the statement is true or false