Which company was used in the textbook as an example of a mercenary culture?
a. 3M
b. Southwest Airlines
c. Enron
d. Pioneering Health
c. Enron
You might also like to view...
Treasurers, Inc., a manufacturer of gift articles, uses a single plantwide rate to allocate indirect costs with machine hours as the allocation base. Estimated overhead costs for the year are $9,000,000. Estimated machine hours are 30,000. During the year, the actual machine hours used were 44,000.
Calculate the predetermined overhead allocation rate. A) $205 B) $153 C) $300 D) $120
In which of the following gaps of the Gap Model of Service Quality can a lack of the right customer data wreak havoc on service delivery?
A. Gap 1: management's perceptions of customer service expectations versus actual customer expectations of service B. Gap 2: management's perceptions of customer service expectations versus the actual service quality specifications developed C. Gap 3: actual service quality specifications versus actual service delivery D. Gap 4: actual service delivery versus what the firm communicates it delivers E. Gap 5: perceived service by customers versus actual customer expectations of service
Many multinational organizations as well as nationally and locally based ones are actively involved in ______.
a. community initiatives such as a mentorship programs for disadvantaged students b. selection of local community leaders c. developing marketing plans for local businesses d. profit sharing in public-private partnerships pursuing sustainable projects
Distribution centers are always operated by distribution specialists.
Answer the following statement true (T) or false (F)