Which of the following is NOT a reason why a service firm may avoid a customer relationship with a particular customer?
A. Customer is difficult
B. Customer is not divisible
C. Customer is not always right
D. Customer is in the wrong segment
E. Customer is not profitable in the long run
Answer: B
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Stress outcomes have been classified as ________.
A. cognitive and emotional B. cognitive and behavioral C. cognitive, behavioral, psychological and financial D. cognitive, behavioral and physiological
After formulating a strategic plan, a company will engage in what three types of activities?
A) Planning, operating, and selling B) Investing, operating, and selling C) Financing, investing, and operating D) Operating, planning, and financing
An ad for Mongoose mountain bikes shows a serious biker traversing remote and rugged but beautiful terrain and states, "There are places that are so awesome and so killer that you'd like to tell the whole world about them. But please, don't"
This ad uses the ________ appeal. A) slice-of-life B) lifestyle C) fear D) testimonial E) straight-forward
What is the purpose of organizational learning?
What will be an ideal response?